Warranty

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We guarantee our workmanship and materials for 1 year from the installation date.

If your project includes Vinyl, Aluminum, or some other manufactured product, these materials are often covered by a manufacturer's extended warranty. Please search the link below to our main suppliers warranty pages.

https://activeyards.com/Warranty/

What it covered?

Our warranty covers movement or settling within the first year. During the installation we take every measure to insure posts are at the proper depth and the soil is properly compacted. It is not uncommon around new fence posts to settle, especially after the first winter and especially in wet areas or primarily clay- soil conditions. If this happens we will come back out and straighten and adjust the fence.

We guarantee the proper function of gates and hardware with proper use within the first year. This includes gates not latching and sagging. It is not Uncommon for wood gates to Shift after primary installations and first usage by customers.

What is not covered?

It is important to remember that a fence is an outdoor structure, in Maine-which can be a very harsh environment. The materials will change with exposure to elements, this includes aging (or weathering), discoloration, or fading and dimensional changes(shrinkage or swelling). For our wood fences we use primarily white cedar which will develop cracks or "checking" as the material dries. Checking does not impact the strength or longevity of a fence, and typically once a check develops it will not continue to grow. Wood materials will also shrink and swell due to moisture and extreme temperature differences. A fence is very different from finish carpentry that is inside your home.

Other items that are excluded in our warranty include damage to the fence that is caused by vandalism, storm or tree damage, swinging on gates or other misuse of gates and gate hardware. Gates that are left open can slam shut causing latches to break or bend and hinges to come out of alignment. Gate hardware is meant to work under controlled conditions-this does not include forceful opening or shutting by an individual. Standard wear and tear is not covered under our warranty. Wear and tear can be defined as damage that naturally and inevitably occurs as a result of normal wear or aging. This includes, but is not limited to, heaving, settling, washout or movement that can commonly occur in Maine's varying and harsh climate.